After-sale Service Policies
Part Ⅰ Refund Policy
You can request our refund policy if you order the product from the website: airseekertec.com.
- Within 10 calendar days starting from 00:00 on the day after receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Enterprise product does not support return service if the package has been got damaged).
- Within 10 calendar days starting from 00:00 on the day after receiving a product.
If the product has a manufacturing defect. Return & Refund Service will not be provided
where: ( × )
1. It is requested beyond 10 calendar days starting from 00:00 on the day after receiving a product.
2. A product sent to the designated AirSeeker location for Return & Refund Service does not include all original accessories, attachments, or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents, or scratches.
3. A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
4. Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5. Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
6. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
7. A product is not delivered to AirSeeker within seven to 7 calendar days after Return & Refund Service confirmation is sent from AirSeeker.
Other circumstances stated in this policy
Return & Refund Instructions If you would like to apply for a return and refund, please request a refund within 14 calendar days starting from 00:00 on the day after receiving your product(s).
1) Log into your AirSeeker account.
2) Go to “My Orders”.
3) Find the order you would like to return and click “Details”.
4) Click “apply for after-sales” on the right side of the item(s) you would like to return. We will review your return and refund application within 2 working days.
Note: Refund processing may be delayed during the event. Refund Time Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.
Part Ⅱ Coupons
After the order has been refunded, the coupons will be refunded to your account and can be used again within the effective dates.
Bundle deals
For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.
Part Ⅴ Return Shipping
Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.
Return Address ：
Receiver name : APJ- JACK
Address：6578 emmerdale st Eastvale, Ca 91752 ，United States
Mobile ： 6262352422
Part Ⅵ Maintenance Policy
Our maintenance policy is as follows: Customers who purchase products from airseekertec.com are eligible for the following maintenance services:
Warranty Service
Within the effective 5-year warranty period, customers can apply for warranty service if the product experiences performance failures.
Need Help?
Customers can send an email to support@airseekertec.com, explaining the product’s failure problem and providing screenshots or video links. The AirSeeker team will contact customers for remote assistance within 3 working days of receiving the email.
Sincerely, AirSeeker Team.